Before working with Mark, I didn’t know anything about EOS or the tools that come with the system. It has been a game-changer for us! We have solved people problems — not having the right people in the right seat. Our turnover has also reduced, and our sales and profitability have grown tremendously.

We used to spend a lot of time in unproductive meetings, therefore not getting the results needed. Now our meetings are efficient and we get a lot done. Plus, my leadership team is relatively young, and since partnering with Mark, that team has really matured and excelled. In the past, our core values had no impact on our business and were not well defined. Now we live by our core values — we hire, fire and recognize performance based on them — which has led to improved culture.

Mark has really helped us create better structure, which has helped us build better bench strength. Now I can sleep better at night! I believe Mark can help any type of business that is trying to grow and wants to improve results.

Chad Rubner
President, Express Logistics, Inc.
Waukee, IA

We have seen a greater return in our business in the 1.5 years that we have been working with Mark than we did previously, and the quality of our lives has improved greatly by the better way we are working. He is definitely worth investing in!  

What makes Mark different is his mastery of the EOS system, which provides a very clear approach and useful tools in a well-defined way, and which requires the leadership to be on the same page about each step. He’s enjoyable to work with, efficient, and a very quick thinker. He’s been invaluable in helping us apply EOS principles to our service-oriented business, which is not the traditional EOS model. In addition, he takes time to get to know each member of the team and tries to understand the big picture of the business and uses this to help solve issues. Nearly everything we do goes back to our set of core values, which helps get rid of a lot of confusion and conflict. The weekly, quarterly, and annual meeting pulse has ensured our leadership team is meeting routinely, and is constantly solving issues in a timely fashion, and that we are always on the same page. This takes out a lot of time and confusion, and has streamlined the way we do things.

We also found that it’s much more efficient and productive with an EOS implementor versus implementing the EOS system on our own. Even though the book “Traction” lays out the system very clearly and in an easy to follow fashion, having Mark guide us through it, and breaking it down, has made us look at our business in a very different, more objective way, while still maintaining our people-oriented style.  

We have also strengthened our financial skills and knowledge, which has historically been a weakness with us, as we tend to skew toward people and do not have a passionate interest in financials. We have strengthened our processes and internal systems, which has solved a lot of communications and performance issues.  

Working with Mark would be great for any business that is struggling with accountability, people issues, or not drumming up enough business, as well as those that want to learn how to better leverage their business in a way to make more money, provide better service, and grow their people.  

Katie Reynolds and Amanda Gigler
Co-Owners, Ankeny Animal & Avian Clinic
Ankeny, IA

I enjoyed working with Mark. It was sometimes painful … but in a good way. He’s not afraid to push back when needed. He’s a master of the EOS world — he has the EOS process down to a science and he’s very good at facilitating with a leadership team.

Mark helped us change and refocus our purpose with a more crystal-clear version of the core values that drive our team. He also helped us “elevate and delegate,” so my time is beginning to be more focused on the right things — and our profitability has continued to increase. I would recommend Mark to anyone on a fast track to growth who’s willing to invest in and work on their business.

Tim Harrison
Founder & CEO of Harrison Financial Services
Omaha, NE

Mark is pleasant and professional to work with. He adds value as an EOS facilitator through his ability to simplify complex conversations, keep everyone on track, stay positive in the face of disagreement or discouraging team members, and stay consistent in his direction.

Mark’s simple explanation of how a business works has changed my mindset completely. This is where he says, “Marketing provides warm leads, sales converts those warm leads to business, operations converts that to cash …” He can probably tell you that better than what I can!

He also quickly learned the nuances of our industry and to speak our language, while pulling best practices from other industries to our application and encouraging us to see the value for our business. He had a significant role in developing our VTO and Accountability Chart. Both of these issues were things we tried to solve for YEARS, and they were 90% solved in our first 90 days with Mark and 100% solved (we can and will always improve) within the first 9 months of working with Mark. He’s provided great value in organizing and communicating expectations for our upcoming meetings, leading the meeting as a facilitator, and bringing curriculum forward that can help us mature.

S.J. Risewick
President, Seneca Tank
Des Moines, IA

I often think of Mark like a leader’s psychiatrist! He sees very clearly through the issues I face to give an accurate and honest picture of the situation. He calls out the issues and presents the options with their consequences. While other consultants may have keen insights, they do not have the robust tools of EOS to solve such a wide array of issues. Mark is always able to relate our problems back to one of the EOS tools.

The difference and importance of the visionary and integrator roles has been an epiphany for me. It helps me see the talents of employees and relate how I will interact with them. We are much more effective because we can discuss our team’s talents and utilize them regardless of a person’s seat. The unity between our four main departments has increased significantly. Each leader has gained a level of confidence and respect for each other that makes dealing with issues a much easier task.  

After working with Mark, I feel like I have permission to invest in resources that not only lessen my stress level, but also increase our productivity and efficiency. The entire team sees this investment as essential to our ongoing success. If Mark can integrate EOS into a high school setting, I am comfortable saying any business will benefit from his services.  

Dan Ryan
President, Dowling Catholic High School
West Des Moines, IA

Mark is friendly and professional to work with. His background gave him a great perspective on our business and helped us bring out our best. He not only has a thorough understanding of EOS, but was also great at passing along that knowledge and executing the EOS system for us.

He was able to keep my team focused, and the overall accountability, planning and clarity he brought was by far the best thing we’ve ever done for our business.

Michael Schill
President, Natel Broadband Internet
Fairfield, IA

As a facilitator, Mark is an artist who truly knows how to keep things moving. He’s very organized and disciplined about the system. I was surprised at his ability to take a simple concept and turn it into actionable steps. He also encouraged us to just keep moving forward — don’t dwell on perfectionism. Since working with Mark, communication has improved throughout our company. We are rowing in the same direction now. Our motto is, “Lead the people and manage the system.” I think all businesses, at any phase of the business cycle, could benefit from working with Mark.

Todd Drake
CEO, New Balance Commodities
Nodaway, IA