This ground breaking book integrates the Deming Philosophy into an executable form for industry. Based upon the author’s work at Ford and General Motors and over 1,000 occasions traveling with Dr. Deming, the first section includes excellent commentary of Process Definition, the Voice of the customer and the Voice of the Process, the lessons from the Red Bead and Funnel Experiments, the Deming Cycle, and Barriers to change. The second section includes ways to operationalize the Deming Philosophy.

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