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Delta Dental

BEFORE

• NO ASSESSMENT OF EXCELLENCE
• LEADERSHIP TEAM NOT IN CONSENSUS
• NO ACTION PLAN FOR IMPROVEMENT
• NO ACTION PLAN FOR GROWTH/DEVELOPMENT

AFTER

• ASSESSED EXCELLENCE AGAINST A BENCHMARK
• GAINED LEADERSHIP TEAM CONSENSUS
• DEVELOPED ACTION PLAN FOR IMPROVEMENT
• CREATED GROWTH AND DEVELOPMENT

REFERENCE

Lois Crilly [VP Operations] Retired

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